Privacy Policy

1. Information we collect

We collect information you give us directly and information collected automatically when you use our website or services.

A. Personal information you provide

When you contact us, request a consultation, sign a contract, or engage our services, we may collect:

• Name, title, company, and business contact details (email, phone)
• Billing and payment details for customers and prospects (business billing info; no full payment card data is stored on our systems)
• Business details and technical contacts needed to deliver services (asset lists, system inventories, vendor lists)
• Any information you submit in support tickets, forms, or communications

B. Information collected automatically

When you visit our website we may collect:

• IP address, browser type and version, device and operating system
• Pages visited, links clicked, referring page, and time spent on site
• Analytics and performance data to improve site reliability and user experience

C. Cookies and tracking technologies

We use cookies, pixels and similar technologies for site functionality, analytics and marketing. You can manage cookies in your browser and via any cookie controls presented on the site. We do not rely on cookies to identify you as a paid customer; cookies are used for session management, analytics and preferences.

2. How we use your information

We use personal information to:

• Provide and improve managed IT, security, compliance and consulting services
• Respond to inquiries and deliver customer support
• Personalize your website experience and communications, with your consent where required
• Send service-related notices and (with consent) marketing communications; you can opt out at any time
• Secure our services and detect or prevent fraud and abuse
• Comply with legal obligations and enforce our agreements

We rely on different legal bases to process personal data: contractual necessity to deliver services, legitimate interests to operate and secure our business, and consent where required by law.

3. When and with whom we share information

We do not sell personal information. We share personal information only as described here:

Service providers and subprocessors

We share data with trusted third parties who perform services on our behalf, including:

• Hosting and infrastructure providers
• Email and marketing platforms (for requested communications)
• Payment processors (for invoicing and payments)
• Analytics and monitoring services
• Professional advisors, auditors and legal counsel

We require service providers to process data only as instructed and to maintain appropriate safeguards.

Compliance, legal obligations and safety

We may disclose information to comply with the law, respond to lawful requests, protect rights, or prevent harm. This includes cooperating with law enforcement and regulators when required.

Business transfers

If the company is involved in a merger, acquisition, reorganization or sale of assets, personal data may be transferred as part of that transaction. We will notify you where required by law.

4. Data retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, to provide services, for legal compliance, and to resolve disputes. Typical retention periods:

• Prospects and marketing leads: 3 years after last interaction unless you ask us to delete sooner
• Client account and contract records: 7 years after relationship end, unless longer retention is required by law or contract
• Support tickets, incident records, and audit evidence: retention varies by obligation and may be 7 years or as needed for incident response and compliance
  When retention ends we will delete or anonymize personal data, except where retention is required by law.

5. Your privacy rights

Your rights vary by jurisdiction. Below are common rights and how to exercise them.

If you are in the United States (including California)

Under privacy laws such as the California Consumer Privacy Act / CPRA, you may have:

• Right to know what personal information we have collected and how we use it
• Right to request deletion of personal information (subject to exceptions)
• Right to opt out of the sale or sharing of personal information — we do not sell personal information and do not share for cross-context behavioral advertising
• Right to non-discrimination for exercising your rights

If you are in the European Union or UK

You may have rights under data protection laws including:

• Access, correction, and deletion (right to be forgotten)
• Restriction of processing and objection to processing
• Data portability
• Withdrawal of consent where processing is based on consent
• Lodge a complaint with your supervisory authority

How to submit requests

To exercise any privacy right, contact us at support@smartbizit.com or call (313) 774-3130. We will verify your identity and process requests in accordance with applicable law. We aim to respond within 45 days; if more time is needed we will tell you and explain why.

6. Cookies, tracking and advertising

We use cookies and similar technologies for:

• Essential site functionality and session management
• Site analytics to measure and improve performance and content
• Optional marketing and personalization, where you consent

You may manage or block cookies via your browser settings or our cookie control banner. Disabling cookies may affect the site experience.

We do not engage in “sale” of personal information as commonly defined by privacy law. We do not share personal data for cross-context behavioral advertising without your consent.

7. Security

We maintain industry-standard administrative, technical and physical safeguards to protect data, including encryption in transit, network protections, access controls, and incident response procedures. While we strive to protect your information, no system is 100% secure. We will notify affected individuals and regulators where required by law in the event of a data breach.

8. International transfers

Smart Biz iT operates in the United States. When we transfer personal data internationally, we use appropriate safeguards such as contractual protections (standard contractual clauses), vendor assessments, and encryption to protect data consistent with this policy and applicable law.

9. Children’s privacy

Our services are for businesses and adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have collected such information, contact us and we will delete it where required.

10. Third-party links and services

Our website may contain links, integrations or widgets that lead to third-party sites or services. This policy does not apply to those third parties. Review their privacy policies before sharing personal information with them.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when this page was last revised. Material changes will be posted here and, where required, communicated directly to customers.

12. Contact us

Smart Biz iT Solutions, LLC dba Smart Biz iT
Phone: (313) 774-3130
Email: support@smartbizit.com

If you have privacy questions or want to exercise your rights, email support@smartbizit.com or call (313) 774-3130. We respond promptly and work to resolve issues transparently.

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