Managed Detection and Response Services

Protect the business with continuous detection and active response

We run 24/7 monitoring and human-led threat hunting so threats are discovered early, investigated by analysts, and either contained automatically or with guided response. The outcome is less downtime, smaller recovery costs, and reliable evidence for auditors and insurers.

Snapshot first - measure your current detection posture

We begin by measuring the telemetry and processes you already have so our plan is based on facts. The Snapshot delivers:

• A coverage report showing which endpoints, servers, cloud workloads, and logs are monitored.
• An alert quality review that finds noisy or missing alerts and high-risk blind spots.
• A playbook and response readiness check that tests your people and procedures.
• A prioritized roadmap with quick wins and high-risk items to remediate first.
• You get a single, actionable MDR plan to start reducing risk immediately.

Scope and objectives - agreed after we measure

After the Snapshot we confirm what we will protect and how success is measured. Together we set:

• The systems and telemetry in scope for detection and response.
• Response targets and containment time objectives.
• Evidence and compliance needs for audits or insurers.
• Named owners and acceptance criteria.
• This keeps work focused, measurable, and aligned to business risk.

MDR explained - what it is and how it differs from other tools

• EDR means Endpoint Detection and Response. EDR monitors individual devices such as laptops and servers, records suspicious behavior on the endpoint, and enables containment like isolating a device. EDR is focused on endpoint telemetry and endpoint actions.
• SIEM means Security Information and Event Management. SIEM collects logs from across the environment and correlates events to detect patterns. SIEM is about collection, correlation, and long-term log storage.
• MDR means Managed Detection and Response. MDR is a service that combines telemetry from EDR, SIEM, cloud logs, and network sensors with human analysts who hunt for threats, validate alerts, and take or guide response actions. MDR is about people, process, and tools working 24/7 so you do not rely solely on automated alerts.
• Why MDR matters. EDR and SIEM are essential tools, but left alone they generate noise or gaps. MDR delivers the analyst layer, threat hunting, tuned detection, and active containment that turn telemetry into real protection.

What success looks like - outcomes we deliver

• Faster and more accurate detection of real threats.
• 24/7 human triage and threat hunting to reduce dwell time.
• Playbooks and automation that contain threats quickly and consistently.
• Forensic-quality evidence for investigations, vendors, auditors, and insurers.
• Regular tuning so alerts remain relevant and noise is reduced.

Our five-step delivery model

1. 360-degree Snapshot (five days) - coverage and alert quality review, playbook check, and a prioritized MDR roadmap.
2. Scope and Objectives - confirm telemetry, response SLAs, legal and regulatory needs, and owners based on Snapshot data.
3. Design and integration - map telemetry, tune detections, configure endpoint and network controls, and establish escalation and automation rules.
4. Operate and hunt - 24/7 monitoring, analyst-led threat hunting, validated alert triage, and automated or guided containment actions.
5. Validate and improve - regular tabletop exercises, simulated incidents, tuning cycles, and monthly reporting that proves the program works.

Deliverables - what you will receive

• Snapshot Report - detection coverage, alert quality, and a prioritized MDR roadmap.
• Signed Scope and Objectives - agreed telemetry, SLAs, and owners.
• Detection tuning and policies - tuned correlation rules, endpoint policies, and false positive reduction.
• 24/7 monitoring and analyst service - human triage, threat hunting, and event escalation.
• Automated containment playbooks - for common incidents such as isolation, credential resets, and lateral movement containment.
• Forensic and incident packs - evidence packages, timeline reconstructions, and remediation records.
• Monthly security operations report - detections, investigations, response times, threat trends, and improvement plans.
• Tabletop and live exercise reports - validation of people, process, and technology.

Timeline and what to expect

• Days 1 to 5 - Snapshot and MDR roadmap, with our five-day clarity guarantee.
• Week 2 - Scope and Objectives sign-off and initial integration plan.
• Weeks 3 and up - integration, detection tuning, pilot hunting cycles, and phased 24/7 handover. Timing depends on telemetry sources and environment complexity.
• Ongoing - continuous monitoring, monthly reporting, threat-hunting cycles, and quarterly exercises.

Acceptance criteria - how success is measured

• Snapshot delivered and Scope and Objectives signed by stakeholders.
• Required telemetry sources connected and verified for coverage.
• Detection rules tuned and false positive rate reduced to agreed thresholds.
• Analyst triage and containment actions meet agreed Service Level Agreements for response time.
• Forensic evidence and incident reports available for each handled incident.
• Regular reporting shows decreasing dwell time and demonstrable improvements in detection.

Risks and how we reduce them

• Too many false positives - we prioritize tuning and behavioral baselines to reduce noise and focus analysts on real threats.
• Missing telemetry or blind spots - we identify gaps and add critical logs and endpoints to coverage during the Snapshot phase.
• Containment impacts business systems - we use staged containment playbooks and require human validation for high-risk actions.
• Legal and privacy concerns - we implement forensic standards and legal preservation steps so evidence is defensible.
• Service handoff friction - we run tight onboarding, SSO integration, and runbooks so the handover to 24/7 monitoring is smooth.

Three simple next steps - start reducing dwell time now

1. Book a free 30-minute Clarity Consultation - we confirm detection priorities and the immediate benefits of analyst-led monitoring and hunting.
2. We run the five-day Snapshot - you receive a coverage and alert-quality report with a prioritized MDR roadmap.
3. We kick off Week 1 sprint - Delivery assigns the lead, we finalize scope and objectives, and begin telemetry integration and pilot hunting so you start seeing reduced risk quickly.