Incident Response Services

What incident response gives you

Incident response is the organized work your team does when something bad happens: detect the issue, contain the damage, remove the threat, restore systems, communicate clearly, and learn from the event. We build the people, processes, and technical runbooks so you shorten time to detection and recovery, limit operational and regulatory impact, and create auditable evidence for customers, auditors, and insurers.

Snapshot first - facts before commitments

We begin by measuring your current readiness so recommendations are based on fact. The Snapshot delivers:

• A logging and detection review that shows blind spots.
• A gap analysis of existing incident response plans and playbooks.
• An assessment of roles, escalation paths, and communication templates.
• Quick wins and the highest-risk items to fix first.
• You get a single, prioritized roadmap to improve detection, containment, and recovery.

Scope and objectives - agreed after we measure

After the Snapshot we define what we will protect and how success will be measured. Together we set:

• The systems, services, and data in scope.
• Acceptable detection and response time targets, explained as Service Level Agreements or SLAs.
• Communication and regulatory obligations to meet.
• Acceptance criteria and named owners.
  This approach keeps the project focused, measurable, and aligned to business risk.

Detection, containment, recovery - what we deliver in plain terms

• Faster detection of real incidents with fewer false positives.
• Clear containment steps so the threat does not spread.
• Repeatable recovery so systems are restored with verified integrity.
• Clear, factual communications for customers, regulators, and leadership.
• After-action review and remediation so the same event does not repeat.

Our five-step client process

1. 360-degree Snapshot (five days) - review logging, monitoring, alerting, runbooks, and roles, and deliver a prioritized readiness roadmap.
2. Scope and Objectives - using Snapshot data we confirm in-scope assets, set SLAs for detection and response, and assign owners.
3. Plan and playbooks - we write practical incident response plans, technical runbooks, communications templates, and escalation paths.
4. Implement and test - we deploy detection improvements, automate containment steps where possible, and run tabletop exercises and live simulations.
5. Respond, review and improve - we support real incidents if needed, run formal after-action reviews, close remediation items, and lock in governance for continuous improvement.

What you will receive

• Snapshot Report - detection gaps, role gaps, and a prioritized incident readiness roadmap.
• Incident Response Plan - clear governance, roles, escalation, and decision trees.
• Technical runbooks - step-by-step containment and recovery procedures for common incidents.
• Communications pack - internal notification templates, customer messages, and regulator notifications.
• Tabletop and simulation reports - evidence of staff readiness and technical validation.
• Forensics readiness - guidance to preserve evidence, collect logs, and comply with legal needs.
• Post-incident reporting templates - factual, audit-ready reports and remediation trackers.
• Optional retainer - 24/7 response support and immediate escalation channel for high-severity incidents.

Timeline and what to expect

• Days 1 to 5 - Snapshot and incident readiness roadmap with our five-day clarity guarantee.
• Week 2 - Scope and Objectives sign-off and draft IR plan.
• Weeks 3 and up - plan finalization, playbook implementation, and tabletop exercises.
• Post-implementation - simulated incidents, remediation sprints, and governance setup.

Acceptance criteria - how success is measured

• Snapshot delivered and Scope and Objectives signed by stakeholders.
• Incident Response Plan approved and distributed with named owners.
• Runbooks in place for priority incident types and validated in tabletop exercises.
• Detection improvements show measurable reduction in time to detect or fewer missed incidents.
• At least one simulated or live test demonstrates containment and recovery within agreed SLAs.
• Forensic data collection procedures in place and tested for legal or regulatory needs.

Risks and how we mitigate them

• Changes to controls break production - we use staged rollouts, test environments, and rollback points.
• Insufficient logging or missing data - we ensure central log collection, retention, and secure access for investigations.
• Poor communication during incidents - we provide tested templates and clear escalation paths so messages are accurate and timely.
• Slow containment or recovery - we automate containment steps where safe and rehearse recovery to shorten downtime.
• Legal or regulatory exposure - we include forensic readiness and legal notification templates so evidence is preserved and obligations are met.

Three simple next steps - get incident-ready quickly

1. Book a free 30-minute Clarity Consultation - we confirm priorities and explain the immediate benefits of better detection, containment, and recovery.
2. We run the five-day Snapshot - you receive a clear report that identifies blind spots, role gaps, and the highest-value readiness tasks.
3. We kick off Week 1 sprint - Delivery assigns the lead, we finalize scope and objectives, and begin implementing playbooks and tabletop exercises so you start seeing improved readiness fast.