Technical issue
Describe the affected system, user, symptoms, business impact, and when the issue began.
Client support
Secure Support for Existing Smart Biz iT Clients
Use the approved support channel for technical issues, access requests, incidents, service questions, and changes affecting supported systems.
Submit a support requestChoose the correct request type
Access or account change
Include the person, requested access, business justification, approver, and required date.
Security concern
Report suspicious messages, unexpected account activity, lost devices, potential exposure, or other urgent concerns promptly.
Planned change
Provide the desired outcome, affected systems, deadline, dependencies, and required approvals.
Protect sensitive information
Do not place passwords, authentication codes, private keys, full payment-card data, or unnecessary protected information in a support request. Use an approved secure method when sensitive records are required for troubleshooting.
Ready to submit the request?
Include enough context for the issue to be classified, prioritized, assigned, and resolved efficiently.
Request support