What is affected?
Identify the user, device, application, account, location, vendor, or business process involved.
Support intake
Submit a Clear and Secure Support Request
A complete request helps Smart Biz iT understand the affected system, business impact, timing, required approvals, and the safest next step.
Information to include
What is happening?
Describe the observed behavior, error message, requested change, or security concern in clear terms.
What is the business impact?
Explain whether work is blocked, multiple users are affected, sensitive information may be involved, or a deadline is at risk.
When did it begin?
Include the approximate time, recent changes, actions already attempted, and whether the issue is ongoing.
Do not include secrets in the request
Never submit passwords, authentication codes, recovery codes, private keys, or unnecessary sensitive records. A secure exchange method will be provided when protected information is required.
Existing clients
Use the approved client support portal or support channel provided during onboarding. This page explains the information needed for effective intake.
Not an existing client?
Use the consultation or contact page for new cybersecurity, compliance, partnership, or general inquiries.