Smart Biz iT does not sell personal information. Information is used to operate the website, respond to inquiries, deliver services, secure systems, and meet legal obligations.
1. Information we collect
We collect information you give us directly and information collected automatically when you use our website or services.
A. Personal information you provide
When you contact us, request a consultation, sign a contract, or engage our services, we may collect:
- Name, title, company, and business contact details such as email and phone.
- Business billing and payment details. Full payment card data is not stored on our systems.
- Business details and technical contacts needed to deliver services, including asset lists, system inventories, and vendor lists.
- Information submitted in support tickets, forms, or communications.
B. Information collected automatically
When you visit our website, we may collect:
- IP address, browser type and version, device, and operating system.
- Pages visited, links clicked, referring page, and time spent on the site.
- Analytics and performance data used to improve reliability and user experience.
C. Cookies and tracking technologies
We use cookies, pixels, and similar technologies for site functionality, analytics, and marketing. Cookies are used for session management, analytics, and preferences. Browser settings and site cookie controls may be used to manage them.
2. How we use your information
We use personal information to:
- Provide and improve managed IT, security, compliance, and consulting services.
- Respond to inquiries and deliver customer support.
- Personalize website experiences and communications, with consent where required.
- Send service notices and, with consent, marketing communications. Marketing messages can be opted out of at any time.
- Secure services and detect or prevent fraud and abuse.
- Comply with legal obligations and enforce agreements.
Depending on the context, processing may rely on contractual necessity, legitimate business interests, or consent where required by law.
3. When and with whom we share information
We do not sell personal information. Information is shared only as described below.
Service providers and subprocessors
Trusted third parties may process information on our behalf, including hosting and infrastructure providers, email and marketing platforms, payment processors, analytics and monitoring services, and professional advisors. Service providers are required to process information only as instructed and maintain appropriate safeguards.
Compliance, legal obligations, and safety
Information may be disclosed to comply with law, respond to lawful requests, protect rights, or prevent harm, including cooperation with regulators or law enforcement when required.
Business transfers
If Smart Biz iT is involved in a merger, acquisition, reorganization, or sale of assets, personal information may transfer as part of that transaction. Notice will be provided where required by law.
4. Data retention
Personal information is retained only as long as necessary to provide services, fulfill the purposes described in this policy, meet legal obligations, and resolve disputes.
- Prospects and marketing leads: generally three years after the last interaction unless deletion is requested sooner.
- Client account and contract records: generally seven years after the relationship ends, unless longer retention is required by law or contract.
- Support tickets, incident records, and audit evidence: retention varies by obligation and may extend to seven years or as needed for incident response and compliance.
When retention ends, information is deleted or anonymized unless continued retention is legally required.
5. Your privacy rights
Rights vary by jurisdiction and may include access, correction, deletion, restriction, objection, portability, withdrawal of consent, and the right to submit a complaint to a supervisory authority.
United States, including California
Applicable laws may provide rights to know what information has been collected, request deletion subject to exceptions, opt out of certain sales or sharing, and exercise rights without discrimination. Smart Biz iT does not sell personal information or share it for cross-context behavioral advertising.
European Union and United Kingdom
Applicable data protection laws may provide rights to access, correct, delete, restrict, object, request portability, withdraw consent, or lodge a complaint with the relevant authority.
How to submit a request
Email support@smartbizit.com or call (313) 774-3130. Identity may be verified before a request is processed. Smart Biz iT aims to respond within 45 days and will provide notice if additional time is required.
7. Security
Smart Biz iT maintains administrative, technical, and physical safeguards designed to protect information, including encryption in transit, network protections, access controls, and incident response procedures. No system can be guaranteed to be completely secure. Affected individuals and regulators will be notified where required by law following a data breach.
8. International transfers
Smart Biz iT operates in the United States. Appropriate safeguards, such as contractual protections, vendor assessments, and encryption, are used when personal information is transferred internationally.
9. Children’s privacy
Services are intended for businesses and adults. Smart Biz iT does not knowingly collect personal information from children under 13. Information identified as belonging to a child will be deleted where required.
10. Third-party links and services
The website may link to third-party sites, integrations, or widgets. This policy does not govern those third parties. Their privacy policies should be reviewed before personal information is submitted.
11. Changes to this policy
This policy may be updated periodically. The last-updated date reflects the latest revision. Material changes will be posted on this page and communicated directly where required.
12. Contact us
Privacy questions and rights requests may be submitted through either contact method.